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Terms of Service

Last updated: April 22, 2026 · Effective: April 22, 2026 · Version 1.0

Welcome to NoMásFilas. These Terms of Service ("Terms" or "Agreement") govern your access to and use of the NoMásFilas platform, including our website at nomasfilas.io, web applications, backend dashboard, mobile interfaces, APIs, and all related services (collectively, the "Service"). The Service is provided by NoMasFilas LLC, a limited liability company organized under the laws of the State of Wyoming, United States ("NoMásFilas", "Company", "we", "us", or "our").

By creating an account, accessing, or using the Service in any manner, you ("Client", "you", or "your") agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you do not agree with any part of these Terms, you must not use the Service.

1. Definitions

The following terms have specific meanings throughout this Agreement:

• "Client" — the business, organization, government entity, or individual who registers for an account to use the Service for queue management purposes.
• "End User" or "Guest" — any individual who interacts with the Service as a customer or visitor at a Client's location, including by taking a queue number, scheduling an appointment, or viewing queue status.
• "Branch" or "Location" — a physical or virtual point of service configured by the Client within the platform.
• "Ticket" — a single queue number issued to an End User, representing one customer interaction or service request. A Ticket is counted when the number is generated, regardless of whether the End User is ultimately served.
• "Authorized User" — any individual authorized by the Client to access the backend administration panel, including administrators, branch managers, and module operators.
• "Service Type" — a category of service configured by the Client within a Branch (e.g., "Payments", "Customer Service", "Consultations").
• "Module" — a service counter or station operated by an Authorized User to attend End Users.
• "Client Data" — all data submitted to or generated through the Service by the Client, including configurations, staff data, and any End User data collected.
• "Aggregated Data" — anonymized, de-identified statistical data derived from Service usage that does not identify any individual.
• "Platform" — the NoMásFilas software application, including all frontend interfaces, backend dashboard, APIs, and supporting infrastructure.
• "Billing Cycle" — the recurring monthly period for subscription billing, beginning on the date of first paid subscription.
• "Confidential Information" — all non-public information disclosed by either party that is designated as confidential or should reasonably be understood to be confidential.

2. Description of Service

2.1 Core Service

NoMásFilas is a cloud-based Software-as-a-Service (SaaS) platform for queue management, virtual ticketing, appointment scheduling, and customer flow optimization. The Service enables Clients to eliminate physical queues by allowing End Users to take a virtual queue number remotely and monitor their position in real time.

2.2 Features

The Service includes the following features (availability may vary by plan):

• Virtual Queue System: End Users can take a queue number via web browser, QR code, mobile application, or physical kiosk/totem at the Client's location.
• Appointment Scheduling: End Users can book appointments for specific dates and times, integrated with the queue system.
• Real-Time Monitoring: Live dashboard showing queue status, wait times, people in queue, and number being served.
• TV/Display Interface: Customizable screen display for Client locations showing queue numbers and optional media content.
• Kiosk/Totem Interface: Self-service terminal interface for End Users at Client locations.
• Notifications: Automated alerts to End Users via SMS, email, push notifications, or WhatsApp when their turn approaches.
• Backend Administration: Management dashboard for configuring branches, service types, modules, staff, schedules, and settings.
• Analytics & Reporting: Reports on wait times, service times, peak hours, staff performance, customer flow, and operational metrics.
• Multi-Branch Management: Centralized management of multiple locations with role-based access control.
• API Access: Programmatic access to platform data and functions for custom integrations (where available).
• Multi-Language Support: Interface available in multiple languages.

2.3 Delivery

The Service is delivered entirely via the internet. No software installation is required. The Service is accessible from any device with an internet connection and a modern web browser. NoMásFilas does not require proprietary hardware. Clients may use any standard device (computer, tablet, smartphone, Smart TV). Optional peripherals such as ticket printers or dedicated tablets are the Client's responsibility.

3. Account Registration & Eligibility

3.1 Eligibility

To use the Service, you must: (a) be at least 18 years of age; (b) have the legal capacity to enter into a binding agreement; (c) not be prohibited from using the Service under applicable laws; and (d) if acting on behalf of an organization, have proper authorization to bind that entity.

3.2 Account Creation

You must create an account providing accurate, current, and complete information, including: business name, country of operation, contact email, phone number, business identification number (where applicable), and a secure password. You agree to promptly update your information if it changes. Providing false or misleading information is grounds for immediate termination.

3.3 Account Security

You are responsible for: (a) maintaining the confidentiality of your credentials; (b) all activities under your account; (c) ensuring Authorized Users comply with these Terms; and (d) immediately notifying support@nomasfilas.io of any suspected unauthorized access. We are not liable for losses arising from your failure to safeguard credentials.

3.4 Account Hierarchy & Roles

The account creator is designated as "National Manager" with full administrative control. Additional roles include:

Role	Scope	Permissions
National Manager	All Branches	Full access: create/edit branches, manage all users, view all analytics, billing
Regional Manager	Assigned Region	Manage branches in region, view regional analytics, manage branch staff
Branch Manager	Assigned Branch	Configure branch settings, manage staff, view branch analytics
Module Operator	Assigned Module	Operate module, call next number, mark attendance, view current queue

The Client is responsible for all actions by Authorized Users. Any breach by an Authorized User is deemed a breach by the Client.

4. Subscription Plans, Pricing & Free Trial

4.1 Plans Overview

NoMásFilas offers fixed monthly plans and pay-per-use pricing. All prices are in United States Dollars (USD). Current details at nomasfilas.io/#precios.

4.2 Free Trial

4.3 Pay-Per-Use Pricing

Tiered volume pricing (not flat — each tier applies to its respective volume range):

Monthly Volume	Rate per 1,000 Tickets
0 – 10,000	$20.00 USD
10,001 – 50,000	$14.00 USD
50,001 – 200,000	$10.00 USD
200,001+	$6.00 USD

4.4 Fixed Monthly Plans

Plan	Monthly Fee	Included Tickets	Overage
Basic	$140 USD	Up to 10,000	Pay-per-use rates
Professional	$500 USD	Up to 50,000	Pay-per-use rates
Enterprise	Custom	Custom	Custom

4.5 Price Changes

We may modify pricing with at least 30 days' written notice to your registered email. Changes do not apply retroactively. Continued use after the effective date constitutes acceptance.

5. Payment Terms

5.1 Payment Processing

Payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. By providing payment information, you agree to Stripe's Services Agreement. We accept Visa, Mastercard, and American Express. We do not store full card numbers on our servers.

5.2 Billing

Monthly subscriptions are billed in advance on your billing anniversary. Pay-per-use charges are billed at cycle end. Invoices are sent automatically to your registered email. Subscriptions auto-renew unless cancelled.

5.3 Failed Payments

If payment fails: (a) email notification sent; (b) up to 3 retry attempts over 10 days; (c) account suspended (read-only) after 10 days; (d) termination possible after 30 days of non-payment.

5.4 Late Payments

Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

5.5 Taxes

All fees exclude applicable taxes (VAT, GST, sales tax, withholding tax). You are responsible for all taxes in your jurisdiction. If legally required, we will add taxes to your invoice.

6. Client Obligations

6.1 Compliance

You must comply with all applicable laws in connection with your use of the Service, including data protection, consumer protection, anti-spam, and accessibility laws.

6.2 Authorized Users

You are responsible for: (a) all activities by Authorized Users; (b) ensuring they know and comply with these Terms; (c) revoking access when no longer needed.

6.3 Configuration

You are responsible for properly configuring branches, service types, schedules, staff, and notifications. We provide documentation and support, but accuracy is your responsibility.

6.4 End User Consent

Where your queue configuration collects personal data from End Users (names, IDs, phone numbers), you are responsible for: (a) having a lawful basis for collection; (b) providing appropriate privacy notices; (c) obtaining necessary consents; (d) complying with data protection laws.

7. End User Terms

7.1 End User Interaction

End Users interact with the Service through Client-provided interfaces (web links, QR codes, kiosks, apps). By using the Service, End Users acknowledge:

• Estimated wait times are informational only; actual times may vary.
• Queue numbers are valid only for the date and branch issued.
• End Users must be present (physically or virtually) when called, or their number may be skipped.
• Personal data provided is governed by the Client's privacy practices and our Privacy Policy.

7.2 No Direct Relationship

NoMásFilas provides technology only. The service relationship is between End User and Client. We assume no liability for services provided by the Client.

7.3 End User Data Rights

End Users should contact the Client directly to exercise data rights. NoMásFilas cooperates with Clients to fulfill requests. End Users may also contact privacy@nomasfilas.io.

8. Communications with End Users

8.1 Permitted

Queue status notifications, appointment reminders, and service updates directly related to the End User's interaction.

8.2 Prohibited

Clients are strictly prohibited from:

• Using End User contact data from the Service for marketing or advertising without separate, explicit opt-in consent.
• Selling, renting, sharing, or disclosing End User data to third parties for commercial purposes.
• Sending unsolicited bulk communications (spam) via any channel.
• Using notification features for content unrelated to queue/appointment interactions.

Violations constitute a material breach. The Client shall indemnify NoMásFilas for all costs, fines, and liabilities from unauthorized End User communications.

9. Data Ownership & Intellectual Property

9.1 Your Data

You retain full ownership of Client Data. We do not claim ownership. Upon termination, you may export your data within the retention period.

9.2 License to Us

You grant a limited, worldwide, non-exclusive, royalty-free license to process Client Data solely to provide, maintain, and improve the Service. This license terminates when your data is deleted.

9.3 Aggregated Data

We may create and use Aggregated Data for analytics, benchmarking, and improvement. This data never identifies you or your End Users. This right survives termination.

9.4 Our IP

The Service, software, designs, logos, trademarks, documentation, APIs, and all technology are NoMasFilas LLC's exclusive property. You receive only a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription.

9.5 Restrictions

You may not: copy, modify, reverse engineer, decompile, sublicense, sell, redistribute, or create derivative works of the Service, or use it to build a competing product.

9.6 Feedback

If you provide suggestions or feedback, you grant us an irrevocable, perpetual, royalty-free license to use it without obligation.

10. Confidentiality

Each party agrees to: (a) use Confidential Information only for purposes of this Agreement; (b) protect it with reasonable care; (c) not disclose to third parties without consent. Exceptions: publicly available information, independently developed information, or information required by law. Confidentiality survives termination for 5 years or as long as trade secret protection applies.

11. Data Protection & Privacy

Our collection, use, and protection of personal data — including our roles as Data Controller and Data Processor, our Data Processing Agreement, our Cookie Policy, and your rights under GDPR, CCPA/CPRA, LGPD, and other laws — is fully described in our Privacy Policy, which is incorporated by reference.

Key points: (a) NoMásFilas is Data Processor for End User data; the Client is Data Controller; (b) we implement encryption, access controls, and enterprise-grade security; (c) we comply with GDPR, CCPA/CPRA, and LGPD; (d) breach notification within 72 hours.

12. Third-Party Services

The Service integrates with third-party providers:

Service	Purpose	Terms
Stripe	Payment processing	stripe.com/legal
Firebase / Google Cloud	Hosting & infrastructure	cloud.google.com/terms
MongoDB Atlas	Database	mongodb.com/legal
Cloudflare	DNS & CDN	cloudflare.com/terms
SMS / WhatsApp providers	Notifications	Varies by provider
Google Analytics	Usage analytics	policies.google.com/terms

We are not responsible for third-party availability, performance, or policies.

13. Service Availability & Support

13.1 Availability

We use commercially reasonable efforts to maintain high availability but do not guarantee uninterrupted operation. Temporary unavailability may occur due to maintenance, updates, or factors beyond our control.

13.2 Maintenance

Scheduled maintenance is performed during off-peak hours with at least 24 hours' advance notice for significant interruptions.

13.3 Support

Plan	Channels	Target Response
Free Trial / Pay-per-use	Email	48 business hours
Basic	Email	24 business hours
Professional	Email + Priority	12 business hours
Enterprise	Dedicated	Per agreement

Business hours: Mon–Fri, 9 AM – 6 PM (UTC-5), excluding US federal holidays.

14. Service Level Commitment

14.1 Uptime Target

We target 99.5% monthly uptime for core services (queue management, ticket issuance, backend dashboard). Formula: (total minutes − unplanned downtime) ÷ total minutes × 100.

14.2 Exclusions

Excluded from uptime: (a) scheduled maintenance; (b) force majeure; (c) Client-side issues; (d) third-party outages; (e) suspension due to Client breach.

14.3 Service Credits

Monthly Uptime	Credit
99.0% – 99.4%	5% of monthly fee
95.0% – 98.9%	15% of monthly fee
Below 95.0%	30% of monthly fee

Request credits by emailing support@nomasfilas.io with "SLA Credit Request" within 30 days of the incident. Credits apply to future invoices, are not convertible to cash, and are the sole remedy for downtime.

15. Modifications to the Service

We may modify, update, or discontinue features at any time. Material reductions in functionality under your plan will be communicated with at least 30 days' notice.

16. Permitted Use

You may use the Service solely for managing queues, appointments, and customer flow for your legitimate business operations. You must act in good faith and in compliance with all applicable laws.

17. Prohibited Activities

You may not, and may not permit any third party to:

17.1 Illegal or Harmful Use

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Facilitate discrimination, harassment, or violation of civil rights.
• Collect or process personal data in violation of data protection laws.
• Use the Service for money laundering, terrorist financing, or sanctions evasion.

17.2 Security Violations

• Access the Service using another Client's credentials.
• Probe, scan, or test vulnerabilities of the Service.
• Attempt unauthorized access to any accounts, systems, or networks.
• Circumvent authentication or security mechanisms.
• Introduce malware, viruses, or malicious code.

17.3 System Integrity

• Use bots, scrapers, or automated tools beyond provided APIs.
• Generate fake tickets or fraudulent queue activity.
• Reverse engineer, decompile, or derive source code.
• Overload infrastructure with excessive requests.

17.4 Content & Communications

• Upload defamatory, obscene, threatening, or objectionable content.
• Send spam or unsolicited marketing via notification features.
• Use End User data for purposes unrelated to queue management.
• Sell or commercialize End User data.
• Impersonate any person or entity.

17.5 Commercial Restrictions

• Resell, sublicense, or redistribute the Service without written consent.
• Build a competing product using the Service.
• Frame or mirror any portion of the Service.

18. Fair Use & Rate Limits

To protect Service quality: (a) API calls are subject to documented rate limits; (b) notifications are subject to reasonable volume limits; (c) storage is limited per plan. Excessive usage may result in contact for plan adjustment or rate limiting.

19. Enforcement

Upon violation, we may at our discretion and without prior notice: (a) issue a warning; (b) suspend your account; (c) terminate immediately for severe violations; (d) remove violating content; (e) report criminal conduct to authorities. No refund is issued for AUP-related termination.

20. Free Trial Terms

1,000 free tickets, 30-day validity, no payment required. Full feature access. If not converted to paid: account enters read-only mode. Cannot be restarted via duplicate account. See Section 4.2 for full terms.

21. Cancellation

21.1 How to Cancel

Cancel anytime via: (a) account dashboard → Settings → Subscription → Cancel; or (b) email to support@nomasfilas.io. Processed within 1 business day. No calls, forms, or waiting periods.

21.2 Effect

• Takes effect at end of current billing period.
• Full access retained until then.
• No further charges.
• Data retained 30 days post-billing for export.
• After 30 days, data may be permanently deleted.

21.3 Reactivation

Within 30 days of cancellation: data and configuration preserved. After 30 days: new setup may be required.

22. Refund Policy

22.1 Monthly Subscriptions

Billed in advance. Non-refundable for the current billing period. You retain access until period ends.

22.2 First-Month Guarantee

During your first paid month, request a full refund within 14 days of your first payment. Email support@nomasfilas.io with your account email and reason. Refund processed in 5-10 business days. Limited to one refund per business entity.

22.3 Pay-Per-Use

Non-refundable for consumed tickets. Billing errors corrected upon request within 30 days.

22.4 Exceptional Circumstances

Circumstance	Remedy
Extended outage (72+ hours) attributable to NoMásFilas	Prorated credit
Duplicate/erroneous charge	Full refund of duplicate
Unauthorized charge (fraud)	Full reversal after investigation
First-month dissatisfaction (within 14 days)	Full refund
Service materially different from description	Case-by-case

22.5 Service Credits

Credits may be offered in lieu of refunds. Valid 12 months, non-transferable, not convertible to cash.

22.6 Process

1. Email support@nomasfilas.io with "Refund Request"
2. Include: account email, billing date, amount, reason
3. Acknowledgment within 2 business days
4. Decision within 5 business days
5. Approved refunds processed in 5-10 business days to original payment method

23. Plan Changes

Upgrades: Effective immediately, prorated charge for remainder of cycle. Downgrades: Effective at next billing cycle, no refund for difference during current period.

24. Chargebacks

Initiating a chargeback without first contacting us may result in: (a) immediate account suspension; (b) evidence submission to card network; (c) possible termination. Contact support@nomasfilas.io first — we resolve issues faster than chargeback processes.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• EXCLUSION OF CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL NOMASFILAS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, REGARDLESS OF THE THEORY OF LIABILITY AND REGARDLESS OF WHETHER NOMASFILAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• LIABILITY CAP: OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) $100 USD.
• ESSENTIAL PURPOSE: THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

26. Indemnification

You agree to indemnify, defend, and hold harmless NoMasFilas LLC and its officers, directors, employees, and agents from all claims, liabilities, damages, losses, and expenses (including attorneys' fees) arising from: (a) your use of the Service; (b) breach of these Terms; (c) violation of any law; (d) End User data you collect or use; (e) unauthorized communications to End Users; (f) disputes between you and End Users.

We will promptly notify you of claims and cooperate with your defense. You may not settle claims without our written consent if settlement imposes obligations on us.

27. Disclaimers

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
• WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, AND QUIET ENJOYMENT.
• WE DO NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION.
• WAIT TIME ESTIMATES AND QUEUE PREDICTIONS ARE APPROXIMATIONS, NOT GUARANTEES.
• WE ARE NOT RESPONSIBLE FOR SERVICES PROVIDED BY CLIENTS TO END USERS.

28. Termination

28.1 By Client

Cancel per Section 21. Access continues until billing period ends.

28.2 By NoMásFilas

We may suspend or terminate if: (a) material breach; (b) non-payment after 30 days; (c) security threat; (d) sanctions or legal restrictions; (e) insolvency.

28.3 Effect

• Access ceases immediately (or at billing period end for voluntary cancellation).
• All Authorized User access revoked.
• Data retained 30 days for export (email support@nomasfilas.io — provided in JSON or CSV within 10 business days).
• After 30 days, data may be permanently deleted.
• Outstanding payment obligations survive.
• Sections 9, 10, 11, 25, 26, 27, 29, and 30 survive termination.

29. Governing Law & Dispute Resolution

29.1 Governing Law

Governed by the laws of the State of Wyoming, United States, without regard to conflict of law provisions.

29.2 Informal Resolution

Both parties shall first attempt good-faith negotiation for 30 days after written notice.

29.3 Arbitration

Unresolved disputes shall be submitted to binding arbitration under the American Arbitration Association (AAA) rules in Wyoming, in English. The decision is final and enforceable in any court.

29.4 Class Action Waiver

ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. BOTH PARTIES WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS AND JURY TRIALS.

29.5 Exceptions

Either party may seek injunctive relief in any court to protect intellectual property or confidential information without first arbitrating.

30. General Provisions

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement, superseding all prior agreements.
• Severability: Invalid provisions are reformed to the minimum extent necessary; remaining provisions continue.
• Waiver: Failure to enforce any right is not a waiver. Waivers must be written.
• Assignment: You may not assign without consent. We may assign freely, including in mergers/acquisitions.
• Force Majeure: Neither party is liable for failure due to circumstances beyond reasonable control (natural disasters, pandemics, wars, government actions, internet failures, cyberattacks).
• Notices: By email. To us: legal@nomasfilas.io. To you: your registered email. Deemed received upon transmission.
• Independent Contractors: No partnership, joint venture, employment, or agency relationship is created.
• Third-Party Beneficiaries: No third-party rights conferred except as stated.
• Export Compliance: You represent you are not in an embargoed country and not on any restricted party list.
• Language: English version prevails if translated.
• Headings: For convenience only, no legal effect.

31. Contact Information

Purpose	Contact
General & Billing Support	support@nomasfilas.io
Legal & Terms	legal@nomasfilas.io
Privacy & Data Protection	privacy@nomasfilas.io
Security Issues	security@nomasfilas.io
Report Abuse	abuse@nomasfilas.io
Entity	NoMasFilas LLC, Wyoming, United States
Website	nomasfilas.io